Rep I, Special Handling

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**What We'll Bring**:
**What You'll Bring**:
This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope. In addition, the representative will maintain constant communication with Team Leader regarding any issues or error trends.

**Impact You'll Make**:

- Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
- Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
- Works on special projects as assigned
- Performs other related duties as assigned
- Desirable - customer service experience: in a contact center environment

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support