The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.
**Job location: Costa Rica**
**You will**:
- Responsible for immediate supervision project delivery including scope, resource, risk, financial and time management.
- Responsible for monitoring the daily activities of the projects assigned.
- Work on issues of limited to moderate scope.
- Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Require moderate knowledge of own area of functional responsibility.
- Follow practices which ensure there are no delays in schedules, deadlines, outcomes.
- Understand and applies the Agile values and principles.
- Raise flags to its Program Manager on needs and opportunities for improvement of Agile practice.
- Follow CM Agile governance approaches - such as ticket descriptions, metrics, dashboards and reporting.
- Manage projects and resources in charge.
- Understand project delivery phases and manage them with mínimal supervision ( initiation, planning, definition, design, implementation/development, testing and deployment cycles).
- Drive weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.
- Coordinate with Development and QA teams and communicates with all impacted Stakeholders.
- Collaborate with IT technical teams to ensure successful delivery of projects.
- Ensure all projects stay in scope and on schedule and inform the Program Manager if anything risk is identified (even with low probability or impact).
- Partner with our AP team to drive cohesion around the customer experience and partner retention.
- Support Agency Partnership Director and New Business Development team to engage and prospect clients.
- Follow CM standards and supports the overall success of this group within the organization.
- Identifies areas for improvement in process and present them to Program Manager.
- Adhere to and advises on the company wide operating metric targets with the Program Manager.
- Responsible for ensuring teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path and risk assessment.
- Follow process and documentation standards with the end goal of top-efficiency and quality.
- Work with Program Manager to align appropriate team members against suitable assignments, considering business needs and individual skills.
- Evaluate and promote teamwork, initiative, work ethic, values adherence and reports findings to discipline leads.
- Ensure effective communication and promotes a sense of participation and involvement.
- Clarify and sets deliveries and milestones with internal and external clients. Ensures his/her deliveries to internal and external clients are meeting their expectations in content, time, cost and quality.
**You have**:
- Technical systems understanding
- English Proficiency (B2+ reading, writing, and conversation).
- 3+ years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.
- 3+ experience in project finance, pipeline planning, forecasting, road mapping and leadership.
- 3+ experience in resource management for projects including balancing priorities, timelines.
- Proven ability to successfully manage multiple stakeholders.
- Proven ability to successfully manage client relations.
- Proven ability to work on small and medium scale digital projects.
- Proven ability to follow processes to ensure high-quality deliverables for the client.
- Proven acumen negotiation skills and proven ability to interact with Senior-level employees
- Bachelor's degree in management, business, or related field; many obtain master's degree or post-bachelor's certificate and professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for CM (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).
- Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
- Knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.
- knowledge of automotive (Model Year Updates) is a plus
- The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up