, The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers, and quality to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction. They support growing project delivery discipline and help to develop processes, documentation, standardization, and tools. They are a key player in building high-energy, multi-disciplinary teams. They are interested, invested, and passionate about the industry, the clients we serve, and the work produced.
**Job Location: Costa Rica**
**You will**:
- Responsible for immediate supervision of project delivery, including scope, resource, risk, financial, and time management.
- Responsible for monitoring the daily activities of the projects assigned.
- Work on issues of limited to moderate scope.
- Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Require moderate knowledge of own area of functional responsibility.
- Follow practices that ensure no schedule delays, deadlines, or outcomes.
- Raise flags to its Program Manager on needs and opportunities for improvement of Agile practice.
- Follow CM Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting.
- Manage projects and resources in charge.
- Understand and manage project delivery phases with mínimal supervision ( initiation, planning, definition, design, implementation/development, testing, and deployment cycles).
- Drive weekly releases for vertical and horizontal; review and prioritization work and resource planning.
- Coordinate with Development and QA teams and communicate with all impacted Stakeholders.
- Collaborate with IT technical teams to ensure successful delivery of projects.
- Ensure all projects stay in scope and on schedule and inform the Program Manager if any risk is identified (even with low probability or impact).
- Partner with our AP team to drive cohesion around the customer experience and partner retention.
- Support Agency Partnership Director and New Business Development team to engage and prospect clients.
- Follow CM standards and support the overall success of this group within the organization.
- Identifies areas for improvement in the process and presents them to the Program Manager.
- Adhere to and advise on the company-wide operating metric targets with the Program Manager.
- Responsible for ensuring teams develop and execute detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path, and risk assessment.
- Follow process and documentation standards with the end goal of top efficiency and quality.
- Work with the Program Manager to align appropriate team members against suitable assignments, considering business needs and individual skills.
- Evaluate and promote teamwork, initiative, work ethic, values adherence, and report findings to discipline leads.
- Ensure effective communication and promotes a sense of participation and involvement.
- Clarify and sets deliveries and milestones with internal and external clients. Ensures their deliveries to internal and external clients meet their content, time, cost, and quality expectations.
**You have**:
- Technical systems understanding
- English Proficiency (B2+ reading, writing, and conversation).
- 3+ years of experience managing various digital project types: site builds, ecommerce, marketing campaigns, microsites, maintenance.
- 3+ years of experience in project finance, pipeline planning, forecasting, road mapping, and leadership.
- 3+ years of experience in project resource management, including balancing priorities and timelines.
- Proven ability to successfully manage multiple stakeholders.
- Proven ability to successfully manage client relations.
- Proven ability to work on small and medium-scale digital projects.
- Proven ability to follow processes to ensure high-quality deliverables for the client.
- Proven acumen negotiation skills, and proven ability to interact with Senior-level employees
- Bachelor's degree in management, business, or related field; many obtain master's degree or post-bachelors certificate and professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for CM (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).
- Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
- Knowledge of collaboration and issue-tracking tools like Box, Jira, and Confluence.
- Knowledge of automotive (Model Year Updates) is a plus.
- The Talent Team at Critical Mass focuses on providing the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. To do so, we expect our team to work from an office at least three da