**Role Summary**:The role of the Professional Services team is to plan and successfully transition operational responsibility for contracted Managed Print Services from the customer to HP.
**Responsibilities**:
- Manages customer project delivery.
- Revenue as detailed in Impact section.
- Large/ moderately complex/ local or sub
- region.
- Medium/ high risk.
- Medium complexity legal and commercial issues.
- Manages project financials including P&L.
- Meets or exceeds SOAR approved budgets.
- Provides reliable financial forecasts to HPS management.
- Manages business development.
- Identifies and develops new opportunities on current project.
- Supports qualification and opportunity assessment for large and moderately complex opportunities.
- Acts as opportunity manager for medium to high-risk deals.
- Manages client relationships.
- Manages mid to upper-level client delivery relationships.
- Frequently represents the organization to external customers/clients.
- Manages project team.
- Manages internal as well as external resources with a team size less than 20 people.
- Mentors and encourages skill development of project team members.
- Provides performance review input and indication of area of development for team members.
**Education and Experience**:
- First Level University degree.
- 5 years' experience in project management or in like roles/businesses.
**Knowledge and Skills**:
- Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.
- Speaks with expertise to many layers of depth related to project management methods Participates in the HP PM Professions community On the PMP Certification path.
- Excellent **English **skills.
- Moderate knowledge of IT and services industry.
- Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
- General technical understanding of products.
- Problem detection and analysis of root causes.
- Leads teams to achieve results.
- Design and deliver presentations.
- Influence management in defining customer needs.