Payroll Specialist (Hybrid position - Costa Rica)
- (2400009L)
**CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
In **Human Resources**, our credo is people + culture = performance. We understand the importance of attracting and retaining the best possible talent, and we do that by providing a positive workplace culture in which all our employees are empowered to wow our customers. Our HR function is made up of the following areas:
- Employee Experience
- Employee & Labor Relations
- Employee Communications
- Compensation & Benefits
- Employee Services
- HR Business Partners
**Position Overview**
The **Human Resources** **team is seeking a payroll specialist, The payroll specialist is responsible for the payroll administration process in line with corresponding country legislation across the region and in compliance with CWT and legal procedures. The payroll specialist works closely with the Country HR teams and the payroll vendor to ensure that payroll happens as per scheduled timelines and that SLAs are met.
**Position Description**
- **Service Delivery**
- Manage payroll inputs
- Accountable for the verification of the final salary register, deductions reports, statutory reports, etc. (prepared by the vendor) and having the payouts made
- Ensure compliance with country-specific statutory requirements that impact payroll for the respective country
- Review the payroll registers and statutory reports for countries
- Ensure compensation disbursements are happening on agreed dates
- Monitor new legal changes and be alert to ensure legal compliance at country and regional level
- Verify payroll inputs (new hire information, exiting employees' information, compensation & benefits changes, Time & Absence records) that are sent to the payroll vendor through a system generated auto feed
- Verify payroll inputs being received by local payroll vendors in countries
- Track deductions and provide these inputs to the payroll vendor.
- Manage exception requests in accordance with HR Services Service Level Agreements and procedures
- Ensure all pre and post-payroll verification checks are completed within the assigned deadline dates
- Send final approval of the payroll countries to finance/ payment channel to ensure employee payments are made within the required timelines
- Solve problems by analytical troubleshooting to avoid delays within the payroll cycle
- Send changes/ additions to insurance brokers, benefits providers, pension providers, etc. for insurance enrolment, termination, change of personal details, etc.
- Be flexible to cover team colleagues for holidays/sickness/ peak workloads
- **Customer Management**
- Act as a member of the HR Service Centre to provide outstanding customer service to all internal (and external) customers including any 3rd parties
- Escalate to Tier 3 in accordance with guidelines and ensure tracking and follow through to resolution
- Work closely with HR CoE's and country HR teams to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers or relevant stakeholders are followed up as appropriate
- Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
- Educate customers to ensure, where possible, services are provided through e-channels and the HR portal
- Ensure individual development and continuous service improvement
- **Process Ownership**
- Assist in payroll related projects (standardization/automation)
- Provide variation reports per payroll cycle for reporting to Finance, Country HR, and the HR Shared Service Center leadership.
- Complete all payroll checklists associated with each payment cycle as per the required timelines ensuring all payroll deadlines are met for the countries assigned.
- Archive all payroll inputs into the shared drive
- Support any payroll and Time & Absences related projects to meet project objectives set Support in-country audits, and provide country/regional payroll reports, liaising with Country/Regional Finance teams as needed
- Keep their knowledge up to date and build a strong knowledge database from which payroll specialists can work
- Maintain good ticket management by checking tickets on a daily basis and maintaining the metrics according to the SLA established by the operations
LI-Hybrid
- Qualifications
**Position Requirements**
**Experience & Education**:
- **Experience**
- o Relevant experience working in payroll processing and administration
- o Working experience with country legislation employment and tax laws as they pertain to pay