Job Description Execute recurring transactional activities in support of Partner Programs and Partner Lifecycle needs, and ensure timely, accurate, and detailed responses to both internal and external inquiries.
Activities may include:
- Validate new customer accounts submitted by partners based on defined program guidelines
- Update partner training and certification data
- Prepare and submit program fee invoices and payments
- Review and Process NFR and Evaluation orders
- Update and maintain partner information within PRM
- Cleanse and maintain partner accounts based on partner enquiries received.
- Support data cleansing activities and maintain data integrity in VMware's systems.
- Perform name change and M&A activities for partners, working with various teams such as legal, licensing, etc.
- Process approval requests and agreements
- Update partner training, certification data, user contact updates.
- Audit and process rebate claims submitted by partners based on defined program rules
- Provide program and periodic status updates and participate in global operation meetings.
- Provide timely, accurate, and detailed responses to both internal and external customer inquiries in a professional manner as well as manage escalations to management as appropriate.
- Track and manage transactional volumes and SLAs and drive efficiencies and adherence to business KPIs and SLAs.
- Provide feedback and collaborative suggestions to resolve issues to the management team
- Assist with UAT testing of system enhancements and new program releases
- Provide program and periodic status updates and participate in global operation meetings.
- Ability to work cross-functionally with Business Operations, Finance, BTA, Revenue, Program and Process teams.
- Initiates and champions new processes, tools, and methodology improvements and ideas generated by the team.
- Assist with special projects as needed
Requirement:
- 4+ years of industry experience in Channel/Partner Operations or Other Sales Operations
- Strong analytical and Excel skills.
- Exceptional verbal and written communication skills, organizational abilities, and proven attention to detail and accuracy.
- Passion for operational excellence and continuous improvement, and the ability to maintain personable working relationships with all internal and external customers
- Ability to work at a high level and a detailed level.
- Strong problem-solving abilities.
- Able to routinely utilize numbers and analytical techniques in a manner that improves both understanding and decision-making.
- Demonstrated ability to work effectively with cross-departmental teams
- Strong work ethic and sense of responsibility
- A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction
- Must be highly motivated and flexible in order to work effectively in a fast-paced environment.
- Flexible to working in shifts and extended working hours per business requirements.
Educational:
Bachelor's Degree
Preferred Skills:
Knowledge and experience on one or more of the below applications:
- Strong knowledge of Salesforce.com
- Oracle EBS
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
