Operations Trainer (Voice) - Remote

Detalles de la oferta

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
T&E Voice Customer Support Trainer

**What You'll Bring**:

- Bachelor's degree preferred, or 3 years of related experience.
- 3-5 years of training delivery experience/background in a training role.
- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.
- Background in training in a classroom and/or a virtual environment.
- Comfort level with general technical concepts and training of these concepts.
- Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
- Strong attention to detail.
- Quick to learn, with a goal of becoming a SME on an all processes.
- Comfortable presenting and training groups on average of 15-25 people.
- Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
- Holds trainees accountable and assists in nesting phase of training development.
- Ability to maintain focus, flexibility, and organization.
- Comfortable working in fast-paced environment.
- Ability to identify gaps in representative knowledge, skills, etc.

**Impact You'll Make**:
The T & E Operations Trainer supports the vertical businesses by facilitating training in the following ways:

- Delivers new hire training programs to new employees within operations.
- Incorporates learning objectives, activities and assessment into all training facilitations.
- Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers.
- Provides training to operations teams in support of process/policy changes
- Continues to act as a point of contact for representative coaching, furthering representative development.
- Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials.
- Additional projects and duties as assigned.

TransUnion Job Title

Specialist I, Customer Support Training


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Training Specialist

The role is targeted preparing both GBS and the retained organization in terms of training needs and delivery of required training. The Training Specialist w...


Desde Thermo Fisher Scientific - Guanacaste

Publicado 21 days ago

Training & Development Specialist

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration a...


Desde Transunion - Guanacaste

Publicado 14 days ago

Pizza Hut Liberia: Pizzero(A) Y Cajero(A)

Estamos contratando personas apasionadas por la cocina que quieran demostrar su habilidad y capacidades como pizzero(a) y cajero(a) en nuestros restaurantes ...


Desde Pizza Hut Costa Rica - Guanacaste

Publicado 13 days ago

Ops Training Specialist Ii

**J** **Job Title: Ops Training Specialist II** **Location**: Costa Rica **Employment Type**: Full-time As Training Specialist you will contribute to the...


Desde Thermo Fisher Scientific - Guanacaste

Publicado 13 days ago

Built at: 2024-11-07T18:10:13.684Z