Noc Analyst I

**the position**

**your playbook**
- Monitor the Network Management System (NMS) for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
- Document all network-related activities in the ticketing system.
- Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities.
- Provide a single point of interface to internal and external customers on issues pertaining to our Multiprotocol Label Switching (MPLS), Internet, Voice over Internet Protocol (VoIP), and other managed services.

**skills you bring to the field**
- Bachelor's degree in a technical discipline required
- Minimum of 2 years of overall relevant experience
- Minimum of 1 year of experience with Cisco Routers
- Excellent verbal and written communications skills
- Knowledge and usage of SolarWinds and Cacti or similar monitoring tools
- Layer 2/Layer 3 routing/switching knowledge
- Understanding of multiple routing & switching protocols
- Ability and availability to be on-call 24 hours a day on a rotating schedule
- Experience with Simple Network Management Protocol (SNMP)
- Hands-on experience with networking products (Cisco, Foundry, Juniper)
- Organization, a detail-oriented mindset, and the ability to effectively handle concurrent projects
- Knowledge of VoIP technologies
- Current Cisco CCNA or CCNP certification a plus

**your victory dance**
- Quality Control: You ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.) ordered.

**our rally cry**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day