**Acerca de la vacante**:
**Funciones del Puesto**:
- Advanced working knowledge of Unified Threat Management firewall protocols like IPS/IDS, WebSence, and spam/malware protection.
- Advanced working knowledge of VoIP protocols: i.e., SIP, SIP TRUNK and MGCP.
- Advanced working knowledge of 4G/5G services: i.e., BEC and CRADLEPOINT Data Networking education and/or industry certification
**Requisitos del Puesto**:
JUNIPER
FORTINET
MERAKI
VMWARE
CCNA
CCIE CISCO
ADVANCED ENGLISH
**Habilidades Deseadas**:
- Trouble ticket owner responsibilities for tickets in the repair ticket system.
- Provide lead engineering level support to Spectrotel users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms.
- Coordinate, preform and follow up on maintenance events on Spectrotel platforms
- Provide SME guidance on current and new technologies inside
- Perform advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
- Perform advanced troubleshooting and repair actions on SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.
- Perform advanced troubleshooting and repair actions on various carrier portals: i.e., 8X8, COREDIAL, INTELEPEER, AND BROADVIEW/WINDSTREAM.
- Perform advanced troubleshooting and repair actions on Internet Over Wireless services: i.e., BEC and CRADLEPOINT.
- Provide technical coaching and training to NOC technicians
- Provide technical and logical feedback to NOC on troubleshooting steps taken on issues to ensure knowledge growth for NOC employees
- Deep dive on critical or chronic customer troubles that require the best technical support we can offer our customers
- Provide technical product testing to our product management team to ensure new products are fully tested and documented
- Make complex requested changes to customer networks, firewalls, vpns etc.
- Perform other duties as instructed by Spectrotel Management.
- Lead peers in advanced troubleshooting and maintenance activities
- Handle projects provided by management
- Flexible hours (available to work evenings, weekends and be on call).
- Occasional overtime is based upon the department workload
**Otros detalles**:
**Area del Puesto**:
Ingeniería
**Ubicación del Puesto**:
Tibas, San Jose, Costa Rica
**Nível Académico**:
Ingenieria
**Nível de Cómputo**:
**Idiomas**:
**Inglés**: 100%
