BCD Travel Services B.V.
Full-time, Costa Rica (Hybrid)
As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio account(s), including but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment, and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues. Specifically, you will coordinate and manage travel projects and initiatives for multiple countries and service configurations for one or more customers that have not centrally consolidated their travel program typically across multiple regions. Works with local country contacts (internal and external) to accomplish client goals.
As a Multi-National Program Manager, you will
- Establish and maintain relationships with key customer decision-makers at all levels within the customer organization, including the introduction of BCD Travel senior management to the customer
- Consult with the clients to identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines
- Develop Service Level Agreement for specific services, financial, MIS/CDS, program performance, technology and communication indicators, as applicable
- Responsible for creating and maintaining budgets and financials, including billing, payment, and profitability
- Focused on increasing revenues through up-sell and cross-sell of products and services that meet client's needs
- Oversee any implementation of products and services, ensuring timelines are met and transitions are smooth
About you
- Prior travel management company account management experience is required
- Extensive knowledge of current travel industry operations and technology, including basic GDS Sabre skills
- Effective negotiation skills and decision-making, problem-solving skills
- Excellent rapport-building abilities, professional presentation skills, an engaging communicator
- **Excellent communication skills**: oral, written, and presentation in English and Spanish
- Well-developed time management skills, with the ability to quickly digest new or complex concepts and communications and take prioritized action as required
- Proficiency with Microsoft Office Suite, specifically Microsoft Powerpoint and Microsoft Excel
- Comfortable navigating our dynamic work office environment and managing a hybrid schedule