**Key Responsibilities**:
- Assist with the design of the end-to-end process taxonomy for Order to Cash
- Partner with Operations and the GBS Shared Service Centers Enablement team to drive sustainable end-to-end process improvements globally that align with business strategy
- Assess and articulate business requirements, analyze design options and proactively seek out and assess process simplification and standardization opportunities that will eventually drive Automation within the process
- Participate in Productivity Governance Program including weekly workstream meetings along with Shared Service Operations, PPI, Automation, and IT
- Drive global deployment and adoption of a standard end-to-end process within and across Shared Service Centers whilst minimizing the requirement for customization as required
- Collaborate with the Shared Services Operations teams to ensure resources are properly trained on processes, policies, and systems
- Assist with the definition of GBS Shared Services KPI metrics and SLA portfolio for the O2C cycle
- Help manage O2C enabling technology roadmap and solutions and ensure optimal use of existing systems
- Drive ongoing policy governance and compliance
**Minimum Requirements/Qualifications**:
- 10 years of work experience with 3+ years within a shared services environment or in a consulting capacity
- Prior experience within the Order to Cash cycle is a must
- Experience of Process Mapping would be a plus
- Proven ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
- Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
- Highly collaborative; aligns effectively with colleagues and business partners to deliver results while maximizing the success of all contributors
- Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders
- Champions productivity improvements through Practical Process Improvement (PPI) and has a commitment to continuous learning
- Bachelor's Degree Required
- Excellent attention to detail required
- Business acumen to develop effective partnerships with key stakeholders and provide a strategic perspective in discussions and communications; including framing the needs of Finance and Groups in context of the larger Thermo Fisher organization
