**The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.**
**Responsibilities**:
- ** Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions**:
- ** Serve as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model encompassing people, process and technology**:
- ** Ensure effective governance of tasks and processes with reference to internal policy and external regulation**:
- ** Partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices**:
- ** Develop the ongoing KYC training plan to develop and enhance staff knowledge of business and product**:
- ** Manage KYC Operations project book of work, including strategic program roll out and system enhancements**:
- ** Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels**:
- ** Create efficiencies through on-going utilization of low cost centers for data management**:
- ** Has the ability to operate with a limited level of direct supervision.**:
- **Can exercise independence of judgement and autonomy.**:
- **Acts as SME to senior stakeholders and /or other team members.**:
- ** Ability to manage teams.**:
**Qualifications**:
- ** 6-10 years of experience in internal control functions within the U.S.; particularly in AML/KYC, Operational Risk, legal or other control-related function in the financial services industry**:
- ** Advanced presentation skill in Excel**:
- ** Good interpersonal skills, ability to interact with Senior Management, verbally and in written communications (Spanish and English)**:
- ** Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner**:
- ** Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging**:
- ** Comfortable navigating complex, highly matrixed organizations**:
**Education**:
- ** Bachelor's degree/University degree or equivalent experience**:
- ** Master's degree preferred**:
**The KYC Operational Readiness Lead is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to enable execution of KYC Operations targets related to execution, client, controls and people.**:
**Key Responsibilities include**:
- ** Provides senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for**:
- ** Leads in-depth analyses to address KYC Operations execution requirements. A critical added value of the role is to provide insights that enable the operations to increase performance, enhance quality and elevate the client experience.**:
- ** Designs KYC Operations analytical reports and dashboards, with focus on KYC Operations user experience, translating raw data into meaningful information for decision makers, thereby enabling execution of strategy.**:
- ** Manage KYC Operational Readiness book of work, including program roll out, execution of projects and collaboration with global workstreams**:
- ** Partners with KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices**:
- ** Ensures effective governance of tasks and processes with reference to internal policy and external regulation**:
- ** Develop the ongoing KYC training plan to develop and enhance staff knowledge of business and product**:
**Minimum requirements**:
- ** 6-10 years of experience in reporting functions and/or analysis functions for AML/KYC, Operational Risk or similar lines of business in the financial services industry**:
- ** Advanced presentation skill in Excel**:
- ** Good interperson