**Acerca de la vacante**:
**Funciones del Puesto**:
- Able to work closely with the IT department in a multisite company (Germany/USA).
- This position may also offer the possibility to provide support for our subsidiaries in the Germany and USA.
- Help control by monitoring system processes, working to resolve system issues and following established escalation procedures as required.
- Monitor, execute and support the operations installation of new software releases/updates by providing high-level technical guidance to operations personnel.
- System and Application administration.
- Maintain controls and organizes inventory of network and workstation hardware and software updates.
- Guarantee the security and privacy of computer networks and systems.
- Analyze, report and act upon/resolve alerts generated by the monitoring tools.
- Act as first line of contact for all Trouble Ticket issues, and maintain the systems running for all internal customers.
- Follow-up on change requests, facilitation of maintenance via internal procedures.
- Write reports and maintain systems utilities to ensure 'network knowledge' protected and available to IT Management in GE.
- Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.
**Requisitos del Puesto**:
- Bachelor's Degree in Computer Science or Information Systems Management. A combination of education, technical education, and relevant experience will be considered.
- 2+ years of experience in the configuration, installation, and troubleshooting of WINDOWS and LINUX.
- Desirable knowledge in the following systems: VMWare ESX, Veeam Backup & Replication AND MS-SQL Server.
- Preference living around Cartago.
**Habilidades Deseadas**:
- Excellent written and verbal communication skills.
- Strong sense of personal accountability with the abilit
- Have an analytical approach to problem solving
- Excellent time management and organizational skills
- Be able to work under pressure
- Ability to work on call during weekends occasionally
**Otros detalles**:
**Area del Puesto**:
Cómputo / Informática
**Ubicación del Puesto**:
Arenilla/Guadalupe, Cartago, Costa Rica
**Nível Académico**:
Licenciatura
**Nível de Cómputo**:
Soporte Técnico
**Idiomas**:
**Español**: 100%
**Inglés**: 90%
