**Job Number** 24100630**Job Category** Human Resources**Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.**CANDIDATE PROFILE****Education and Experience**- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.OR- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.**CORE WORK ACTIVITIES****Managing Recruitment and Hiring Process**- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.- Establishes and maintains contact with external recruitment sources.- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.**Administering and Educating Employee Benefits**- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.- Prepares, audits and distributes unemployment claim activity reports to property management.- Attends unemployment hearings and ensures property is properly represented.- Ensures that department has the available resources on hand to administer employee.**Managing Employee Development**- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.- Ensures employees are cross-trained to support successful daily operations.- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.- Ensures attendance by all new hires and participation of the leadership team in training programs- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.**Maintaining Employee Relations**- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.- Partners with Loss Prevention to conduct employee accident investigations, as necessary.- Communicates performance expectations in accordance with job descriptions for each position.**Managing Legal and Compliance Practices**- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.- Ensures medical records are maintained in a separate, secure and confidential medical file.- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).- Communicates property rules and regulations via the employee handbook.- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency a
