Customer Service Representative

PURPOSE: Customer Service Agent is responsible for providing effective customer service forall customers by using knowledge of company products and services. This includes assistingwith inquiries, orders, account management, and handling customer complaints via phone,Core functions:service (inbound and outbound calls)- Resolve product or service problems by clarifying the customer's complaint, determining thecause of the problem, selecting, and explaining the best solution, and following up to ensureresolution based on client's SOPs or given guidelines- Maintain and update knowledge of the company's products and services to provide accurateinformation to customers- Keep records of customer interactions, transactions, comments, and complaints in thecustomer service database, CRM or given tools- Collaborate with team members to meet and exceed customer service goals- Adhere to account SLAs and KPIs- Follow instructions and perform other duties as may be assigned by supervisor to complywith Cognizant or client events**Requirements**:- Education: High school diploma, GED, or equivalent- Experience: Previous experience in a customer service role is preferred- Language Proficiency: Proficiency in English, both written and spoken- Technical Proficiency: Basic computer skills and the ability to navigate the company'scustomer service software.- Experience using SAP for end users is considered a plus.- Skills:- Excellent communication and interpersonal skills- Ability to handle stressful situations and remain calm- Good problem-solving skills and attention to detailThe foregoing job description in no way states or implies that these are theonly duties to be performed by the Associate occupying this position**Employee Status **:Full Time Employee**Shift **:Day Job**Travel **:No**Job Posting **:May 14 2024**About Cognizant