**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Position Summary**
The "Credit Controller Analyst I" will play a key role within the "Order to Cash" Department, in supporting the business in the skilled management of credit exposure and collection of trade debt for the NA Region.
To ensure success as a credit controller, you should have a good eye for accuracy and the ability to reconcile low company accounts. Ultimately, a top-class credit controller can increase company profits by efficiently handling its debts.
The position is responsible for identifying disputes and proposing solutions, through the detailed analysis of each situation, as well as ensuring the continuous improvement of the process, giving visibility or escalating, if necessary, the accounts that need a credit analysis. Also, provide training in business processes and management systems used by analysts.
**Key Responsibilities**
- Handle customers in an assigned portfolio, ensuring compliance with payment terms and credit limits using ERP system and Order Release Portal.
- Perform risk assessments on new and existing accounts, recommending appropriate credit limits and terms.
- Assist in achieving annual targets on collections and support credit risk assessments.
- Track unapplied/unidentified payments.
- Perform financial statement analysis and issue recommendations for credit line increases.
- Perform the review and documentation of the "Credit Hold" process.
- Release orders on hold based on credit analysis.
- Set up credit terms for new clients and requests for extended payment terms.
- Negotiation of payment plans and liaise with customers and commercial department.
- Identify and analyze credit notes, debit notes, and cash not correctly applied.
- Facilitate payment of invoices by credit card.
- Handle web billing systems and customer systems.
- Support the customers in the resolution of inquiries and provide updates.
- Prepare statements and reports for the company accountant.
- Report to supervisor of un-collectable accounts for third-party collection agency process.
- Support training of new employees and mentor team members.
- Participate in updating job aids and supporting documentation.
- Find opportunities to improve processes and propose solutions.
- To get involved in additional projects to develop analytical skills.
- Provide support and fulfill company ethics and integrity standards.
**Minimum Requirements/Qualifications**
- High School Diploma required; Bachelor's in finance, accounting, economy, mathematics preferable, or equivalent to the position and/or 3+ years working on similar areas.
- Previous work experience in Shared Service Centers.
- B2+ English Level. Fluent in English written and spoken.
- MS Office: Word, Power Point, Outlook - Intermediate Excel.
- Experience in at least one ERP (Oracle, SAP, JDEdwards and/or Mainframe). ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).
**Additional Desirable Requirements**
- Experience in Cforia and/or Get Paid
- Experience to generate and develop reports.
**Competences**
- Build customer loyalty: Provide trust between internal and external customers.
- Adopt practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues.
- Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.
- Develop growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.
- Stimulate personal growth and promote the development and growth of colleagues.
- Promote continuous learning: Set a higher standard regarding processes and results.
- Build organizational relationships: Promote collaboration, cultivate partnership, and lead by example.
- Put the Customer First: Think and act with a customer-centric mentality to deliver exceptional customer experiences.
- Lead Your Results: Take personal accountabilities for all you do and always exercise good judgement.
- Find a Better Way Every Day: Be intellectually curious and embrace Practical Process Improvement (PPI).
Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We believe that by accepting individual differences, we can drive innovation and achieve even greater success.