Job DescriptionExperian Automotive is searching for a call center representative who will be a key contributor to the Client Services team.The candidate will possess a strong analytical mind and have a high aptitude for problem solving.The ideal candidate will have excellent written, verbal, and interpersonal communication skills, along with a positive, upbeat attitude and the fervent desire to provide the highest level of support possible to our clients.We value humility, a strong work ethic, flexibility, collaboration, curiosity, and constant learning.You will be a high-performing resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services.You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met.You will provide the highest possible level of service, utilizing your deep competencies in a variety of product and operational areas.The key traits, responsibilities and functions of the role include:Manage inbound and outbound client phone calls and email inquiries.Research, diagnose and resolve technical problems and product questions.Document and communicate solutions to internal and external clients quickly and accurately.Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.Ability to work in a fast-paced, deadline-driven environment.Ability to work effectively within a diverse team and to communicate with others is crucial.Ability to handle multiple tasks and priorities at the same time.Proactively seek appropriate information and training to stay up to date on products and the industry.Identify and sell new products whenever upselling and cross-selling opportunities arise.Gather client feedback on products and services and communicate to Product management.QualificationsWe are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills.Creativity, initiative, and resourcefulness are a must, in addition to the following:High School DiplomaMinimum of 2 years of call center customer support experienceSalesforce.com proficiencyStrong PC, Microsoft Office, and internet knowledgeAdvanced problem solving, analytical, and customer service skillsAdvanced English language skills, both verbal and writtenStrong organizational skills and attention to detailTeam and teamwork focusAbility to work in a fast-paced environment with fluctuating priorities and tight deadlinesAdditional InformationOur benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.#LI-ML2
