Position Summary
Key Responsibilities
- Reconcile bank accounts to ensure that payments are applied in a timely manner.
- Support the monthly closing process by fulfilling all established tasks according to the business unit.
- Resolve all requests made by internal or external customers according to the processes and policies of the company.
- Develop knowledge in systems and / or platforms of the company for the assigned processes according to the division. To know the "end to end" of your processes.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer
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- Follow up on pending credits to be applied and give visibility to Collections, to comply with the defined KPIS.
- Provide timely visibility to senior analysts or leaders of difficult or doubtful cases before processing them, in order to obtain the most accurate response.
- Complete Cash Apps Hub tickets and other requests (including credit card and shared mailboxes), within established SLAs through the correct process, with attention to detail to provide the expected quality according to the request.
- Process card payments considering the list of exceptions and if there are no any exceptions then obtain the proper approval before processing them.
- Assist with requests for internal or external audits, compiling the support of the requested samples.
- Participate in the updating of position manuals or process support documentation when required.
- Identify opportunities for improvement of PPI processes related to your department, proposing solutions and best practices.
- Help in training new hires with respect to established processes and policies according to their level.
- Provide support and make any other request that is required by the needs of the company.
- Comply with company ethics and integrity standards; using the open-door policy in the execution of the processes.
Minimum Requirements/Qualifications
- High School Diploma required; Bachelor's in Business Administration, finance, accounting, economy, mathematics preferable, or years of equivalent / demonstrable experience in the position.
- 2 - 3 years of experience.
- Previous work experience in Shared Service Centers.
- B2+ English Level.
- Demonstrate proficiency with MS Office (Word, Excel, and Outlook).
- Proven experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).
Competences
- Build customer loyalty: Provide trust between internal and external customers.
- Embrace practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues.
- Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.
- Foster growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer
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- Stimulate personal growth, including one's own: Practice self-development, as well as promote the development and growth of colleagues.
- Promote continuous learning: Raise the bar regarding processes and results.
- Build organizational relationships: Promote collaboration, foster teamwork, and lead by example.
- Put the Customer First: Think and act with a customer-centric mindset to deliver exceptional customer experiences.
- Own Your Results: Take personal accountabilities for all you do and always exercise good judgement.
- Find a Better Way Every Day: Be intellectually curious and embrace Practical Process Improvement (PPI).
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.