**Associate Collector - Santa Ana, Costa Rica**Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector.**Western Union powers your pursuit.**We are looking for someone who would be part of Retail Collections Ops team as Associate Collector responsible for contact customers to determine the reason for payment delinquency in Western Union.**Role Responsibilities**- Primary responsibility is collections.- Under direct supervision, contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- May answer inquiries and resolve problems.- Requires limited knowledge of the organization, products, and/or services.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.**Role Requirements**- Bachelor's degree preferred.- Typically, has less than 18 months of finance, accounting, or collections experience.- Flexible and adaptable.- Ability to influence and drive execution.- Passionate about working in a multicultural environment.- Schedule: Lunes a Viernes de 10 am a 7 pm**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a fewYour Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria SubsidyEstimated Job Posting End Date:06-21-2024
