Job DescriptionAssociate, Anti Money Laundering Compliance – Santa Ana, Costa RicaAre you ready to join an advanced team in a global company that customers depend on to preventfraudulent transactions?Do you enjoy recognizing and analyzing patterns?Join Western Union asan Associate, Anti Money Laundering Compliance.Western Union powers your pursuit.We are looking for someone who would be part of KYC (Know your customer) Team as Associate,Anti Money Laundering Compliance responsible for providing support on Anti Money Laundering(AML) compliance programs for Customers, Agents and/or Services Associates in Western UnionRole ResponsibilitiesFor this position you will have to take 90% of your duties receiving calls from customers.Perform outbound calls.In this role, you will analyze how customers use our money transfer Services.You will need to have the ability to interview customers over the phone (taking calls), by email, and/or by offline applications.Will assist in interpreting how money transfer services can be improved to enhance our customer experiences.Will assess the AML knowledge when managing transactions and make accurate decisions,communicating to consumers, Agents and/or Service Associates.Hybrid model 3 days at the office and 2 days WFH (Depending on companies needs it mayAvailability to work on any schedule from 6am to 10pm.(Between those hours)Ability to commit to 6 weeks of training required.Role RequirementsAnti money laundering compliance background or customer service experience in a related banking field, must have.Proficiency in English language (B2+).High School degree required.No gambling or gaming background.French is a plus (B2+)Skill set that you will need to succeed in this role:Technical Skills: computer literacy.Soft Skills: Advanced Verbal, written and listening skills, analytical, reactive, attention to detail and multi-tasking and problem solving..BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few( ).Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociacion SolidaristaPaid time off including extended maternity leave.In house company doctor servicesContinuing EducationTransportation services optionsParking spacesHybrid model workFlexible Working Schedules if applicableReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withCarpooling ProgramPrice Smart membershipPan American Medical and Life insuranceCafeteria SubsidyOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible.We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories.Western Union has determined the category of this role to be Hybrid.This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.The expectation is to work from the office a minimum of three days a week.
