:Oversee a group of clients with straightforward needs, ensuring that assigned tasks are completed accurately and on time by working closely with supervisors, colleagues, internal clients, and other involved parties.Keep corporate clients' account information up to date according to Thermo Fisher Scientific's defined service levels and categories, while ensuring effective communication to inform clients about the processes and actions taken.Code predetermined activities in the corresponding system to track the client's invoice status.Adhere to the established collection strategies by analyzing accounts, tracking the respective processes, and successfully implementing them.Manage the personal email inbox with a sense of urgency and prioritization, providing excellent customer service and organization skills.Reconcile customer statements for low complexity portfolios, identifying overdue balances or past-due invoices, and sharing the updated statement with the client to keep them informed and prevent uncollectible accounts.Identify and analyze incorrectly applied credit, debit, and cash notes to report to the appropriate department and maintain a balanced account statement or return the cash to the client.Facilitate the correct entry of customer invoices into their established portals or send them via email.Assist customers in making invoice payments via credit card, under supervisor approval and exceptional circumstances, coordinating with the Cash Apps department.Use the company's billing systems and customer systems.Maintain effective communication with internal and external customers, ensuring that they are informed about their account status.
It is preferable to use telephone as the primary method of communication, followed by email, chat, or any other available means of contacting customers.Inform the respective departments when various customer claims arise, leading to disputes, in order to reach a resolution in the collection process.Act as the primary point of contact for customers, addressing collection inquiries and redirecting other inquiries to the appropriate department or person for resolution.Notify the supervisor of uncollectible accounts that have gone through the complete collection process, exhausting all possible means of account follow-up, for further action with the contracted company or legal department.Participate in the documentation update of processes or supporting documentation when required.Identify areas for process improvement within the department, suggesting solutions and effective approaches.Provide support and fulfill any other requests as needed by the company.Maintain the company's ethical and integrity standards by implementing an open-door policy in process execution.Job Requirements:Bachelor's degree in Accounting, Finance, or related field.3+ years of experience in accounts receivable or related roles.Strong knowledge of accounting principles and procedures.Proficient in Microsoft Office Suite and experience with billing systems.Exceptional attention to detail and accuracy.Excellent communication and interpersonal skills.Ability to prioritize tasks and meet deadlines.B2+ English Level.
Fluent in English written and spoken.
